In theory, most manuals sound promising. In practice, they often show their true colors. Gottfried Giritzer can look back on a work experience of more than 20 years. In his book Positive Quality Management for a Change (BoD Norderstedt, 2013), he sums up years of experience and presents basic and specialist knowledge of quality management in a comprehensible and entertaining way.

Quality management aims at removing obstacles and ensuring effective processes. Gottfried Giritzer has chosen a first-person narrator, Graham Gishler, who describes how he proceeds to realize these aims at work. Employed as an electronic technician, Gishler describes all levels of a company and shows step by step the best practicable options to ensure positive quality management. He gives a lively and practical description of a perfect workflow in different departments. Full of curiosity and positive energy, he is constantly searching for possible improvements. Not all of his colleagues agree with his suggestions, but Graham Gishler knows what he is talking about and finds convincing arguments.

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