(PQ Systems Inc.: Dayton, OH) -- PQ Systems is now offering Right First Time , a classic British film that examines key quality issues, on DVD. This 28-minute film is an entertaining yet clear and concise way to communicate key quality concepts to everyone on your team.

The film follows a company as it begins to compute its own quality costs in response to a customer’s demands. At the start of the film, a customer drops a bombshell by announcing that his company will accept goods from suppliers only if the goods are manufactured strictly to specification. The supplier is thrown into a sense of confusion, prompting the company president to visit a retailer known for the high quality of its goods. He then begins to compute his company’s quality costs, and forms a team of managers to investigate and take action. Their recommendations include:

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