TSYS has been awarded two Visa Service Quality Performance Awards for having the lowest assured transaction rate and lowest transaction response time.

Visa Service Quality Performance Award Programs recognize members and processors for exceptional operating performance and focus on service quality improvement. Within each tier, members and processors are recognized for outstanding operating performance in operation areas directly affecting their customers. TSYS won in Tier 1, which recognizes companies with annual Visa sales volume of $5 billion or more. Tier 2 and Tier 3 recognize $2 to $5 billion and $500 million to $2 billion, respectively.

"Given the challenges of the current economic and competitive landscape to the payment service industry, service quality is more important than ever," says Karen Strong, vice president of VisaNet Account Management. "Nowhere is this more apparent than in bank card operations, where streamlined workflows, balanced risk management and outstanding customer service can be critical performance factors that set one apart from one’s peers. The performance of TSYS distinguishes it as best in class in lowest assured transaction rate and lowest transaction response time."

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