Verizon’s LiveSource operator services team answers more than 3 million wireless and wireline calls a day and was ranked best in the semiannual National Directory Assistance Performance Index. Verizon leads independent local exchange carriers in customer fulfillment with a score of 93.7 percent, according to the Paisley Group.

“Our team’s mission has always been to deliver accurate numbers quickly,” said Kitty Linder, president of Verizon LiveSource, “and that’s what motivates our operator training, our investment in technology and our persistent tweaking of our systems and processes.” Verizon’s fully automated calls are accurate 98.1 percent of the time and 98.7 of operator-assisted calls are accurate.

Verizon LiveSource employs nearly 6,000 operators at 56 call centers and serves Verizon landline customers and almost half the wireless industry.

For more information, visit the National Directory Assistance Performance Index online. The Paisley Group is on the Web at www.thepaisleygroup.com.

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