Larry Loucka, a close friend and colleague, recently pointed me to a Feb. 16, 2014, article in The Wall Street Journal (WSJ). Now, before you roll your eyes and give me the WSJ-isn’t known-for-getting-the-lean-thing-right look, hear me out. What the journal published is really, really good stuff—even if lean, and 5S in particular, were the furthest things from their brilliant minds.
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The title of the article is “Messes and Wrong Guesses.” Much of the content is ostensibly gleaned from a work written by Boyoun (Grace) Chae and Rui (Juliet) Zhue, titled, “Environmental Disorder Leads to Self-Regulatory Failure.” It was published in the Dec. 16, 2013, online Journal of Consumer Research.
I’m guessing most Gemba Tales readers aren’t very familiar with that journal. But, I digress! Here’s the pertinent stuff.
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