This is an expanded version of an article that Balestracci wrote for Quality Digest in December 2007.
--Editor
I discovered a wonderful unpublished paper by David and Sarah Kerridge several years ago (Click here to get a pdf). Its influence on my thinking has been nothing short of profound. As statistical methods get more and more embedded in everyday organizational quality improvements, I feel that now is the time to get us "back to basics"—but a set of basics that is woefully misunderstood, if taught at all. Professor Kerridge is an academic at the University of Aberdeen in Scotland, and I consider him one of the leading Deming thinkers in the world today.
ADVERTISEMENT |
Deming distinguished between two types of statistical study, which he called "enumerative" and "analytic." The key connection for quality improvement is about the way that statistics relates to reality and lays the foundation for a theory of using statistics.
…
Add new comment