(ASQ: Milwaukee) -- Organizations know the key to survival is maintaining a high level of customer satisfaction, because keeping customers is much easier than earning new ones. Those organizations also know that using lean and Six Sigma helps them to stay fiscally competitive. But now the task is combining financial stability and increased customer satisfaction. The quality community will have an opportunity to learn just that at ASQ’s 2011 Lean and Six Sigma Conference.

The 2011 Lean and Six Sigma Conference will be held Feb. 28–March 1 in Phoenix, at the Pointe Hilton Tapatio Cliffs Resort. Session topics include: Six Sigma for Crisis Management, Attack and Relieve Your Healthcare Pain, White Collar Lean: Kaizen Events for the Office, How to Provide Value More Quickly to Your Customers, Gauging Readiness for Lean, and Growing Six Sigma Without Sacrificing Requirements. The full program and session descriptions can be found at http://asq.org/conferences/six-sigma.

 …