“Reliance championed quality as the way to achieve business excellence in a particular high-profile project or process in their organization,” says Laurel Nelson-Rowe, ASQ managing director. “These quality tools have improved Reliance’s results. By establishing quality tools and systematic processes within the organization, all teams participating in this year’s competition have achieved positive, long-term results for years to come.”
“We were inspired to achieve the first time any team from India stormed into the finals because of the commitment from top management to performance excellence,” says team leader Romit Agrawal.
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