(MDMC: New York) -- Mortgage loan analysis provider MDMC has created Quality ONE, a quality control program that emphasizes the quality of each transaction. Quality ONE is the most recent addition to MDMC’s efforts to monitor and improve its level of service. Based on the Six Sigma methodology, the goal of the program is to provide quality feedback to employees and ensure deal quality for clients. “Quality control means a lot of different things to a lot of different people, but it doesn’t mean anything if you don’t measure it,” says Theresa Custer, managing director of operations at MDMC. “This is one step that we’ve created as part of our overall quality control program to ensure that our clients receive the best quality results.”

Quality reviewers use Quality ONE to grade at least 10 percent of the loans completed by each underwriter every day. To ensure that the quality reviewers are objective, the program uses a pass-or-fail grading system based on 15 categories to evaluate the reviews. The categories include credit and compliance decision, prepayment penalty, credit score, appraisal review, data integrity, disclosures, missed documents, and more.

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