PowerSteering CEO David Boghossian and Pitney Bowes Vice President of Six Sigma Nancy Tan recently addressed a Six Sigma summit in Miami. Titled “Using Six Sigma to Assess and Overcome Gaps in Performance,” the discussion focused on using the methodology to improve internal processes and customer service. “Six Sigma initiatives have repeatedly demonstrated that when done correctly, they have a tremendous positive affect on top-line growth,” says Boghossian. “However, for newcomers and veterans alike, ch allenges remain that need to be addressed to ensure their programs are correctly executed.”

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