Rath & Strong has published Whose Fault Is It Anyway? A Modern Fable About Six Sigma (2004).

In the tradition of quality-focused books such as I Know It When I See It (AMACOM, 1991), Rath & Strong’s latest entry comes on the heels of its most recent bestseller, The Six Sigma Pocket Guide (2000).

Intended to be both entertaining and informative, the 92-page book aims to help readers experience what it feels like to implement Six Sigma and run a project.

Whose Fault Is It Anyway? is set at Forgiveness Inc., a company that provides organizations with plausible explanations for their failings so they can break the news gently when customers have been disappointed. The struggling hero of the fable, Paul Bowes, is selected to lead the company’s foray into Six Sigma.

Written from Bowes’ perspective as a newly-trained Black Belt, the book takes readers through the ups and downs of his training, projects, experience with Six Sigma’s systematic approach to process improvement and the politics he encounters beneath the veneer of cooperation.

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