Owners and managers of small to mid-sized organizations will learn how to use Six Sigma to improve operations at a full-day workshop scheduled for next month in Moon Township, Philadelphia.The workshop, “Achieving Customer Focus Through Six Sigma for the Small and Midsize Organization,” will be held April 6. It’s sponsored by the Center for Applied Research and Science at Robert Morris University. It will be facilitated by Charles J. Loew, president of Maset LLC, and is designed for companies with fewer than 500 employees.

“Our goal is to teach companies how to begin communicating with their customers in order to discover what satisfies or dissatisfies them,” Loew says. “It’s a matter of examining all the processes within the organization that directly impact those key customer hot spots and then making the necessary improvements.”

Workshop attendees will learn a basic understanding of Six Sigma, benefits of Six Sigma implementation, the costs and returns of the implementation, and the role of senior managers in successful implementations.

For more information, visit www.masetllc.com.

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