FM Solutions, a facility management consulting and technology company, recently added a lean Six Sigma contractor management function to its WorkOasis technology platform.The addition includes processes for sourcing service contractors, handling service requests and paying invoices. It combines lean service techniques to shorten service transaction time and Six Sigma quality methods to better measure and control facility management processes, resulting in improved responsiveness and reduced costs.

WorkOasis also allows corporate owners of large real estate portfolios to perform lean Six Sigma audits of their processes and receive detailed process maps, operations assessments and improvement opportunities.

“The application of Six Sigma techniques to the facility management function is a relatively new concept,” says Bob Dickhaus, FM Solutions founder. “Redesigning and automating paper-based service processes can save corporate real estate owners 15–20 percent of their total operating budgets.”

For more information, visit www.workoasis.com.

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