“The consumer’s concept of quality will no longer be measured by only the physical attributes of the product—it will extend to the process of how the product is made, including product safety, environmental compliance, and social responsibility compliance.”
—Victor Fang, chairman of Li and Fang

In the past, the utility industry could consider itself exempt from market drivers such as social responsibility and environmental and safety concerns. However, today’s utilities companies are immersed in a sea of change. Customers demand reliable power in unlimited supply, generated in environmentally friendly ways. and without increased cost. All the while regulators are telling consumers to “change the way they are using energy or be ready to pay more,” and the Department of Energy is calling for utilities to make significant reductions in usage by 2020¹.

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