In our latest episode of QDL from this past Fri., April 21, 2017, we examined the importance of the various steps in the plan-do-check-act (PDCA) cycle, considered what United Airlines could have done differently to avoid its latest public relations fiasco, and conversed with Mike McLean of ISO’s Technical Management Board’s task group.

Here’s a closer look:

“Which Is the Most Important Step in PDCA?”

According to author Greg Cresswell, it’s all of them. Dirk provides some further insight.

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