Reflecting a greater focus on achieving organizational success through people, the first certification program for ISO 10018, “Quality management—Guidelines on people involvement and competence” is now available for organizations committed to quality people management. This standard was created in 2012 by ISO/TC 176—the same technical committee that created the ISO 9001 quality process management standard—to ensure that people have the engagement, capability, and involvement to contribute to sustainable success.

The ISO 10018 standard and certification provides a formal approach to ensure that the entire organization has a common vision and values, and that leadership, assessment, communications, innovation, rewards and recognition, and other key activities are aligned to foster continuous improvement and customer engagement.

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