(QuEST Forum: Dallas) -- QuEST Forum recently published the TL 9000 Quality Management System Measurements Handbook Release 4.5, the latest edition of the global quality standard used by the telecommunications industry. The new release of the TL 9000 Measurements Handbook has an effective date of Dec. 31, 2010, to ensure adequate time for organizations to complete Delta training and seamlessly upgrade to the new release.  

The TL 9000 Quality Management System Measurements Handbook Release 4.5 is a comprehensive guide to measurements processing, usage, responsibilities, and requirements. It defines the minimum set of performance measurements to assess progress and evaluate results of quality management system implementation. It also identifies performance measurements in the key areas of hardware, software, and service quality.

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