(BSI: Reston, VA) -- BSI announces its next webinar in its free ISO/IEC 20000 Series, “Requirements for Service Level Management and Service Level Reporting,” which happens on Thursday, June 17, at 1 p.m. EDT.

Increasingly, organizations and government agencies are turning to ISO/IEC 20000 to establish reliable, quality IT service. This important series looks at various aspects of ISO/IEC 20000 and addresses certain elements within the standard.

Service-level management is one of the vital components for delivering quality IT services. In this fourth webinar in the ISO/IEC 20000 series, BSI’s product manager, Robert Whitcher, will be discussing the requirements for service-level agreements and the type of reporting that should be created to show performance against the agreements.

ISO/IEC 20000 is applicable to any organization, large or small, and is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations.

To register for this free event, go to http://www.bsiamerica.com/iso20000webinar

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