(CRC Press: Boca Raton, FL) -- Explanations of theory, lists of rules, and discussions of procedure are the basis of learning lean Six Sigma. However without a visceral understanding of the application of this powerful system in various circumstances, the knowledge remains, at best, conjecture. Detailed examination of case studies that take real-world variables into account is the only way to truly master lean Six Sigma, and it’s what Implementing Lean Six Sigma throughout the Supply Chain: The Comprehensive and Transparent Case Study (CRC Press, 2010) intends to accomplish.

Providing a comprehensive lean Six Sigma case study from start to finish, authors Elizabeth A. Cudney and Rodney Kestle, from the Missouri University of Science and Technology, describe the deployment of the define, measure, analyze, improve, control (DMAIC) process used in today’s retail industry.

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