(The Pyzdek Institute: Tucson, AZ) -- For 50 years, the go-to method of improving call center performance has been monitoring and coaching.

(NIST: Gaithersburg, MD) -- Letitia Baldrige, sister of Malcolm Baldrige, died Mon., October 29, 2012, at the age of 86.

(Smarter Solutions: Austin, TX) -- Smarter Solutions has come out with a new blended learning, lean Six Sigma training method that overcomes the issues with online and nontraditional training.

(MoreSteam: Columbus, OH) -- On Wed., June 20, 2012, MoreSteam.com, a global provider of online lean Six Sigma training and blended learning technology, will sponsor the Houston Lean Six Sigma Professionals (HLSSP) first roundtable discussion event at the Westin Oaks in Houston, Texas from 5:30–7

(CRC Press: Boca Raton, FL) -- Design for Six Sigma in Product and Service Development: Applications and Case Stud

(IMEC: Peoria, IL) -- The Illinois Manufacturing Extension Center (IMEC) is launching a lean Six Sigma Green Belt training series beginning on June 8, 2012, in southern Illinois.

(Juran Institute: Southbury, CT) -- The Juran Healthcare team had two improvement project presentations accepted for the WCBF 11th Annual Lean, Six Sigma, and Process Improvement in Healthcare Summit, which took place in New Orleans, May 15–18, 2012.

(Gemba Academy: Morro Bay, CA) -- Gemba Academy, a provider of online lean manufacturing and lean enterprise training, announces a no-cost webinar on May 23, 2012, at 1 p.m. CDT, presented by Bob Emiliani, titled “The Leader’s Role in Lean Success.”

(ASQ: Milwaukee) -- A new book from the American Society for Quality (ASQ), The Certified Six Sigma Master Black Belt Handbook, was created to reflect the most current thinking among key Six Sigma leaders regarding what should be contained in the ASQ Master Black Belt Body of Knowledge.

(Wiley: Hoboken, NJ) -- If you want to make your organization or team more productive, you have to change the way it thinks.