Mammoet USA Inc., the United States division of Netherlands-based Mammoet, a worldwide leader in heavy lifting and transport, brought a challenging problem to P Squared Consulting of The Woodlands, Texas. A new management team, in place about a year, had set a very aggressive goal to triple the size of the division within three years through acquisitions and organic growth. However, with the legacy culture that team members inherited, they were not sure how to achieve this goal.

Initial discussions with management and employees uncovered several overriding areas for improvement: strengthening teamwork between employees and departments, understanding and integrating international cultures, upgrading company processes and strengthening the supply chain, and creating a new culture grounded in continuous process improvement (PI), using teams as the core foundation.

Employees further noted that if anything was going to change, they needed management support and empowerment. They wanted management to guide them with a plan to improve overall company processes.

During the last 10 years, P Squared has developed and refined an approach to ensure success when an organization makes the decision to use PI to improve the productivity and the profitability of the company.

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