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Elegantly Adaptive Service

As in nature, those who adapt, flourish.

Chip Bell
Mon, 03/15/2010 - 06:00
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Early one morning I was in my side yard and walked up on a huge elaborate spider web complete with its designer-tenant. As I approached the artwork, the spider began to vibrate the web sending glistening dewdrops everywhere. The next morning the web was gone without a trace. However, spread between two nearby trees was a new web just as elegant as the first one. 

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A friend was checking out of a Ritz-Carlton hotel before sunrise. Half-asleep, she noticed the ever-smiling clerk kept leaving the counter to go elsewhere with each step of the transaction. It was then that my friend embarrassingly realized she was at the concierge counter, not at the check-out counter. She apologized for making the clerk do extra work. “Don’t be silly, Ms. Cook,” said the very patient clerk. “You can check out wherever you like.”

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