A recent problem-solving team activity made me aware of the importance of knowing when to shift the conversation from “why?” to “how?” To be honest, it’s sometimes hard to know where to draw the line in the “5 Whys” analysis, especially when the root cause approaches the murky territory of human behavior and motivation. When we know the “who,” it’s tempting to skip the “why?” and just introduce the “where?” as in the place those people can go to be less of a nuisance to the team. However, that’s human behavior but in a different context, the ego. 

 …