Toyota Motor Corp. will approach its worldwide quality assurance efforts from the standpoint of customers, and by keeping in mind the need for strengthened global communication and for ensuring transparency, the newly formed Special Committee for Global Quality has decided on various improvement measures aimed at resolving current issues.

According to Toyota president and chair of the Special Committee, Akio Toyoda, in a March 30 Toyota press release, the decision-making process for recalls and other safety matters will be restructured so that chief quality officers (CQOs)—who are the ones with direct contact with customers—will participate in the decision making at Toyota’s global headquarters regarding recalls and other safety matters. Through the Special Committee and on a regular basis, the CQOs will provide information regarding customers complaints, product defects, and the progress of recalls and other safety measures.

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