When Airman 1st Class Cole Cargill finished hanging the Mental Health Flight’s new idea board, he started something that could potentially improve his flight’s business practices and its service to customers.

The 95th Medical Group hung 16 idea boards around its various sections to solicit ideas from its work force that could help improve efficiency in the way the medical group serves its patients.

The boards hung at the medical group are designed with the five “rocks” related to the 95th Millennium Development Goals’ (MDG) mission and vision.

The five rocks represent customer service, patient care, education and training, medical readiness and fitness, and expanded services.

The idea boards are just a portion of Edwards’ Air Force Smart Operations for the 21st Century (AFSO21) program.

AFSO21, a standardized approach for improving work processes and combat capabilities across the Air Force, fosters a culture of continuous process improvement, and involves every total force airman in developing that culture.

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