Three Steps to More Effective Management Reviews

Every manager and employee plays a role in the systems’ success

What makes a quality or health, safety, and environment (HSE) management review meeting more effective? I personally believe that top management is the critical ingredient. Throughout my career, I’ve participated and led management review meetings and one common challenge was always getting the other members of management actively involved in the management review. In many organizations it’s either the quality or HSE manager that is solely responsible for preparing, facilitating, and presenting during the review meeting. If the quality or HSE manager is the only individual preparing for and presenting during management reviews, the message is that quality or HSE is departmentalized vs.

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Comments

Management Reviews

Fred Hermann
I enjoyed reading Mr Combs´ article. In my opinion he points out two key points about succesful Management Systems:
1. The Management System, be it quality, safety or environmental, HAS TO help improve profitability, directly or indirectly. Any other reason for implementing a Management System is either secondary or sometimes plain stupid (like aiming for a certificate in the wall).
2. Every Process Owner is directly responsible for all the outcomes and products of his/her process. And that includes unwanted outcomes like defects (Quality), accidents (safety) and environmental impacts. These outcomes are an integral part of every process, and it should not be logical for a particular process owner to ignore them, and argue that they are the responsibility of the QHSE manager.
Congratulations to Mr Comb on a very good article
Fred HERMANN
Caracas, Venezuela

Effective management reviews

I would like to agree with Fred on his comments in relation to this article. It shows how we should be moving the QMS or IMS forward so that the systems are integrated with the operation of the organisation, and the associated responsibilities. My experience has been that many organisations let the quality manager organise the MR meeting, from data preparation to presentation, and top management reluctantly attend the meeting because it's a requirement of the standard. I think one overlooked role of the quality manager is to get engagement of top management in quality, as well as moving ownership of the relevant 'quality department' items to the operations departments. This, for me, is a key part of the quality journey.