(Productivity Press: Shelton, CT) -- Demystifying the application of lean methods is the goal behind author Drew Locher’s Lean Office and Service Simplified: The Definitive How-To Guide from Productivity Press.

The book goes beyond the basic tools to detail the key concepts of lean as they apply to office and service environments. It begins by discussing value-stream management, followed by chapters on standard work, flow, level pull, and visual management.

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