The Beryl Institute released a report highlighting results from its recent patient-experience benchmarking study, conducted in collaboration with Catalyst Healthcare Research, an independent marketing research firm. The report, which offers analysis and perspective on the study, can be downloaded on The Beryl Institute’s website.

According to the research, patient experience will be one of the top priorities facing hospital executives during the next three years. Patient experience and patient satisfaction was ranked No. 2 (21%) behind quality and patient safety (31%).

“The findings are encouraging,” says Jason Wolf, executive director of The Beryl Institute. “They show that patient experience in health care is an executive priority with significant consequences and an increasing focus. Through the research and analysis available in this report, The Beryl Institute offers insight to help hospitals drive operational changes to place the patient at the center of health care and to continue to strive toward better outcomes for everyone.”

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