(CRC Press: Boca Raton, FL) -- An exploration of the ways in which people skills can be acquired and developed, People Skills at Work (CRC Press, 2011) by Evan Berman and Dira Berman discusses new career development tools, the role of professional commitment statements, psychological contracts, and how to work with difficult people. Each chapter elucidates the development of a specific skill and includes examples, sets benchmarks, and examines how the particular skills relate to the other skills presented in the book. The authors cover how to improve interpersonal relationships, communications, job performance, and dealing with people of different ages, genders, and backgrounds.

Features include:
• A discussion of the skills required to better manage interpersonal relationships in the workplace
• An exploration of how to improve communication skills with co-workers and constituencies
• An analysis of the interpersonal skills needed to work with people of different ages, gender, and backgrounds
• Methods for handling conflicts with co-workers and clients

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