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(Jossey-Bass: San Francisco) -- Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of overcoming the challenges that today’s companies face. Amy Edmondson shows that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams, and increasingly, by flexible team-like entities. The pace of change and the fluidity of most work structures mean that it’s not really about creating effective teams anymore, but rather about leading effective teaming.
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