Written by Masaaki Imai, the renowned quality management expert who introduced the concept of kaizen to the English-speaking world, this innovative guide is filled with hundreds of international gemba kaizen success stories and examples from a wide range of industries. These examples illustrate how to reduce costs, improve quality, and increase customer satisfaction.

Gemba Kaizen, Second Edition (McGraw-Hill, 2012) is an in-depth revision of Imai’s best-selling work explaining how to implement cost-effective, incremental improvements in the most critical business processes. The methods reveal that when management focuses on kaizen (i.e., incremental, continuous improvement) in the gemba (the work site), unique opportunities can be discovered for increasing the success and profitability of any organization.

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