(Productivity Press: Boca Raton, FL) -- Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms—measure, manage to measure, and make it easy.

Complete with forms, templates, and case studies from the aviation and manufacturing industries, Utilizing the 3Ms of Process Improvement, by Richard Morrow (Productivity Press, 2012) supplies step-by-step guidance on how to use the 3Ms to achieve performance excellence that lasts. Suitable for a wide audience—including suppliers, manufacturers, and those who work in service organizations, schools, health care, and government—it is as much about the science of process improvement as it is about how to lead process improvement utilizing the 3Ms.

 …