Within a process improvement or quality program, training activities are critical to building organizational capability and typically represent the highest expense category.  And yet the training process often receives little formal scrutiny. Perhaps it would be appropriate to focus process improvement methods on the process of process improvement—to sample our own cooking.

Are there better ways to train process improvement professionals than the standard lecture-based classroom instruction model? Could effectiveness be improved and costs reduced? Could flexibility, responsiveness, and scalability of the training model be increased? A large body of evidence now suggests that blended learning models offer significant improvement along several dimensions when compared to traditional classroom training.

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