Enterprise quality management software (EQMS) can play a vital role in both analyzing and reducing the cost of quality. Companies may use EQMS as a platform for cross-functional communication and collaboration, but also for automating, standardizing, and centralizing quality processes. The software allows executives to make better decisions based on real-time information.

With that said, at LNS Research, we’re interested in the connection between quality management objectives and EQMS adoption. Below, we’ll dive into our data to see if there are any correlations.

Top quality management objectives

Out of more than 400 quality management survey respondents, 35 percent say that reducing the cost of quality is their company’s top quality management objective (see figure 1). This is significantly larger than the following choices: improve customer experience (19 percent), reduce nonconformances in manufacturing (13 percent), preserve brand equity (11 percent), and better manage operational risks (8 percent).

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