For far too many organizations, it’s never been harder to stay ahead, to achieve and sustain results, and to balance short- and long-term success. Organizational survival means doing more with less, standing out from competitors and unlocking value—all to win the global contest for customers, talent and resources.
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Strategies and tools like Six Sigma and lean have helped management squeeze just about every drop of value from their organizations, but customers, senior executives, and a host of other stakeholders expect more. Given this environment, there’s a real need to put the spotlight back on quality—i.e., improvement tools, techniques, systems, and priorities—and find new ways to drive performance and achieve business results.
Last year, ASQ embarked on a global study to create a baseline of fundamental quality, understand continuous improvement practices around the world, and provide a comparative guide for businesses to improve overall organizational performance. This first release of the research, Discoveries 2013, uncovered some surprising findings.
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