My latest recommended reading for people who care about getting things done is Craig Weber’s Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On (McGraw-Hill, 2013). The awareness and ability to improve our conversational capacity is essential, especially for those of us engaged in kaizen, problem solving, and continuous improvement.
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This book made me realize that the way in which most of lean thinking is taught leaves out a large and important element. Too often we fail to talk about our failure to talk about our problems. It’s a meta-conversation we aren’t having, and we must. True, there is a fair amount of this type of discussion that goes on within leadership development, executive coaching, and culture-shaping circles, but that is another silo that struggles to smoothly integrate with lean. Conversational capacity is an excellent bridge between the two.
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