In my last column, “Deming’s Challenge to Us, Part 1,” I sounded the alert that just being improvement people is not enough, and waiting for management to do something is a poor strategy. In this column, I’m focusing on our choices and options to move forward as change agents.

For a couple of decades I have spoken to executives, change agents, and workers about how entropy can destroy organizations. Entropy is the natural deterioration that occurs when energy is not exerted for company growth and sustainability. Like a plant that will ultimately die if water and sunlight are taken away, organizations wilt if not nourished.

 …