I am sure that most of you heard the Baldrige news a couple of weeks ago. What a great day November 13 was! But this article is not only about conveying congratulations to our newest role-model Baldrige Award recipients but giving a little perspective on the events of the past month.

The meeting begins

On Monday, November 4,  the Baldrige judges met at the National Institute of Standards and Technology (NIST) for the final phase of a five-month effort to determine which organizations should be recommended for the 2013 Malcolm Baldrige National Quality Award—the highest presidential honor for organizational performance excellence.

 …