My main objective is to encourage greater use of statistical techniques in the service sector and present new ways to implement them.

In a previous blog, I presented an approach you can use to identify process steps that may be improved in the service sector (quartile analysis). here I’ll show how nonparametric distribution analysis may be implemented in the service sector to analyze durations until a task is completed.

Knowing how much time you need to complete a task may be very useful when assessing process efficiency, and is an important factor in many businesses.

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