Are you losing customers? Is your employee morale low? Is your management focused on the wrong things?

Customers come into contact with your culture daily. Culture is shaped by your organization’s perspective on work and how best to do work. Your organizational performance is the result of the interaction of customer and culture.

Organizations have adopted perspectives that are familiar. Only the brave organization will step outside the norm and try other perspectives. Distinction is typically lost to sameness. This would be OK, if the sameness delivered great service.

It does not.

Service organizations have many of the same perspectives from one organization to the next. In fact, there are seven perspectives that emerge that create this “sameness.”

So, what are the seven perspectives found in service organizations?
1. The individual perspective
2. The self-centered perspective
3. The cure-all perspective
4. The control perspective
5. The financial perspective
6. The functional perspective
7. The productivity perspective

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