I have a secret: I have the worst sense of direction of anyone I’ve ever known.

I used to hide this personal failing because I feared it would undermine my professional standing. As a process consultant, I’m supposed to be the guy that shows you how to most efficiently get from Point A to Point B, but put me behind the wheel of a car and I tend to take the scenic route.

However, I’ve recently begun to embrace this personal weakness because I think it gives me a unique perspective on how organizations so often find themselves lost on their process journey.

I have a smart phone and there’s a little lady in it that knows where everything is. When prompted, she gives me turn-by-turn directions. But I still get lost. All the time.

Why? For the same three reasons why organizations make wrong turns despite having their own road map.

1. We think we’re smarter than we are

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