My last article took a look at the new Clause 7.1.6 in ISO 9001:2015, which concerns organizational knowledge and its management. The article also introduced the strategic knowledge management framework. A detailed explanation of each of the framework’s eight elements is given here.

Element 1: knowledge management vision

Every organization must have its own knowledge management (KM) vision, in line with its business or organizational strategic priorities. A KM vision helps everybody in the organization share the understanding of why the organization needs KM, and the strategic nature of the KM program. The following is a sample KM vision statement:

“Knowledge management (KM) is an enabler to achieve our organization’s strategic objectives better and faster, by making the right knowledge available to the right person at the right time, and by eliminating ‘reinvention of the wheel.’”

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