Although there is no bad time to improve quality management maturity, an optimal time is during fiscal planning for a new year. Executives and quality professionals who are affected by the quality of products or services should ask two questions: “Just how mature is my company’s quality program?” and, “What challenges must be addressed to increase maturity?”

Look at LNS’s quality maturity graphic and take a moment to honestly self-assess. This assessment is based on six dimensions of quality maturity, namely:
• Strategy and execution
• Leadership and culture
• Organizational capabilities
• Business process excellence
• Technology capabilities
• Performance management and key performance indicators (KPIs)

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