Quality is, for every organization and across all industries, a key competitive differentiator. This is especially true in the highly competitive automotive industry, where cost pressures have pushed automakers and their suppliers toward global sourcing and distributed supply-chain operations.

Quality management ensures that products or services are consistent and conform to approved standards across key areas such as planning, control, assurance, and improvement. It not only monitors product and service quality, but also assesses and examines the associated processes. In the automotive industry, compliance and regulations have been increasing. Add to that the pressures of the digital era, where social media and viral communications leave little room for errors or missteps in quality. These factors result in an increasing demand for flexible, upgraded management systems, systems that automate field-level quality management tasks and provide real-time monitoring and transparency.

So when it comes to quality management, what are some of the key learnings and benefits we can take away from the automotive industry?

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