New technologies have empowered customers to seek out the best products and services at the lowest cost and shortest delivery times. Customers can compare price and delivery information as well as reviews about product quality. Thus, the importance of sustaining outstanding quality in order to stand out from competitors and be profitable is critical. It requires a sustainable quality culture with intrinsically motivated employees who view quality not as a chore but as a source of satisfaction.

Of course, integral to a quality culture is the work environment that promotes team spirit, growth, and fairness. A sustainable quality strategy depends on creating a culture of quality. In this article, we’ll describe four key success factors for creating a quality culture as well as a way to measure where your organization stands.

Critical success factors for a quality culture

Although factors that affect a quality culture vary from industry to industry and country to country, it’s safe to say that these four major factors are common among all:
1. Leadership
2. Motivation
3. Empowerment
4. Work environment

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