Change is inevitable in every organization. Planned or not, forces inside and outside the enterprise can sometimes encumber a workforce and lead to nonvalue-added processes. Growing spurts, major technology implementations, or even small supply-chain organizational projects can present more issues than expected. However, when a company has a proactive improvement program in place, one that uses lean manufacturing and Six Sigma principles and tools, potential roadblocks can be identified and eliminated.

Beyond the factory floor, gains can also be made by integrating the local supply chain into the problem-solving process. Raising awareness of customer issues can open the door to improvement opportunities for both parties.

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