(ACSI: Ann Arbor, MI) -- Citizen satisfaction with the federal government reached a four-year high at the end of 2016, according to the American Customer Satisfaction Index (ACSI). Three years of eroding citizen satisfaction culminated in an all-time low score in 2015, but over the course of a year, satisfaction rebounded 6.4 percent to 68.0 on a zero-to-100 scale.

Several factors contribute to the rise in citizen satisfaction. Government websites are better than they were a year ago. The Department of Health and Human Services (HHS) also improves, up 8 percent to an ACSI score of 67. With nearly 10 million users enrolled in the Affordable Care Act (ACA), more people are interacting with HHS than ever before. Substantial gains in HHS survey respondents and improved satisfaction with the department contributes to higher satisfaction with the federal government overall.

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