Lean thinking has taken its rightful place in the effort to improve efficiency in manufacturing. However, it isn’t fulfilling its potential in many areas, most notably with knowledge workers. This is due to a fundamental flaw in how lean is presented and utilized. With a better constructed approach, lean can be of value in nonproduction environments, including improving the efficiency and effectiveness of how people interact—a true boon to every business. For lean thinking, one size does not fit all.

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