In my October 2013 column, “Standardize to Improve,” I dealt with business process mapping in detail. Business process management systems (BPMS) comprise the entire gamut of documenting process steps, assigning ownership to process owners, and often, process-compliance audits to check whether you do what you document, and document what you do.

In my August 2011 column, “Layers of Performance Measurement,” I spoke about the importance of having a set of relevant and interlinked performance measurements or balanced performance measurement systems (BPMS).

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