A culture of quality drives the policies, practices, and processes needed to accomplish an organization’s work. Building a culture of quality begins with embodying core values, guiding philosophies, behaviors, and attitudes that, combined, contribute to day-to-day operations. This culture builds over the decades as one generation of employees passes to the next. This is why transitioning an organization’s culture to embody quality requires commitment and deliberate management of the change process. It starts with quality process engagement across functions, which must be made a priority with top management.

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